We will never ask for your password and do not have access to it. To protect your information, keep your password confidential and secure. You may change it from your account page at any time, and we recommend doing so periodically.

We may receive shipment-related data from logistics partners, including transit updates, customs release status, delay notices, and delivery confirmations.

Marketing communications are sent only with your consent.

We may contact you about your orders, shipments, and account through email and through messaging channels you provide or connect, including Channel Talk, WhatsApp, and WeChat.

Essential cookies are used to operate the website. Analytics or marketing cookies are used only where required by applicable law and your preferences.

You may refuse cookies by turning them off in your browser or deleting them from your device. Some pages may not function properly if cookies are disabled.

We may share information only when necessary to operate our Services or comply with legal obligations.

We may retain and share relevant information with payment processors, financial institutions, and authorities to prevent fraud, resolve disputes, and respond to chargebacks or unauthorized transactions.

KoreaHaul provides personal information only to the minimum extent necessary to achieve the stated purpose. The following sets out the specific third parties to which personal information is provided, the items provided, the purpose, and the retention period.

You may decline consent for any optional item. Declining consent that is required to complete a payment or a shipment may mean we are unable to provide the related service. Where a provider is added or replaced, this policy is updated with a revised Effective Date.

This includes maintaining delivery records, such as names and addresses, to verify proof of delivery and facilitate claims processing. It also includes warehouse unboxing, packing and handling recordings and images, retained for quality control, dispute resolution, fraud prevention, insurance and carrier claims, and legal compliance. Where applicable law requires longer retention periods, KoreaHaul retains the information for the period required by law. When retention is no longer required, information is securely deleted or anonymized.

For your protection, your full card information is not stored on our servers. Sensitive payment data is encrypted during transmission using industry-standard encryption protocols, including TLS (Transport Layer Security), and is handled by our payment gateway providers (such as PayPal and Wise), which keep this information encrypted and secure.

Our warehouse and office facilities are equipped with security systems and CCTV. CCTV is used for security, safety, dispute resolution, fraud prevention, and protection of stored property.

While we implement reasonable safeguards, no method of transmission or storage is completely secure. You are also responsible for maintaining the confidentiality of your account details and login credentials, and you should never share them with others.

We will notify the relevant supervisory authority as soon as possible after discovering the breach, detailing the nature and extent of the breach, its potential consequences, and the measures taken or proposed to mitigate its effects.

If the breach is likely to result in a high risk to affected individuals, we will inform them directly and without undue delay, including the nature of the breach, steps they can take to protect themselves, and the measures we have implemented to address it.

You may update or correct most of your details in real time from your account page. For security purposes, certain information may only be changed by contacting our support team. If you request account deletion, please note that we may need to retain some data to process orders already in transit or to comply with our service and legal obligations. Identity verification may be required before we process such requests.

KoreaHaul does not make decisions producing legal or similarly significant effects based solely on automated processing.

We do not tolerate spam. You may opt in to receive news, updates, and promotions during registration or from your account settings. If you opt out, we will not send marketing emails. You may unsubscribe at any time using the opt-out instructions in our emails or by contacting us directly.

We will not sell or give your email address to any unauthorized third party.

Our site may contain links to third-party websites that could be of interest to you. These sites are independent and not controlled by us, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party site before engaging with it.

Our services are intended for individuals 18 years and older.

In accordance with Korean law, we do not knowingly collect personal information from children under 14. In compliance with the U.S. Children's Online Privacy Protection Act (COPPA), we do not knowingly collect information from children under 13. If such data is discovered, it will be deleted promptly.

Where the General Data Protection Regulation (GDPR) of the European Union applies to our processing activities, we comply with its applicable requirements. South Korea has been recognized by the European Commission as offering an adequate level of data protection. This adequacy decision allows personal data to be transferred from the EU to South Korea without additional safeguards. We seek to engage third-party providers that maintain security and privacy standards compatible with applicable laws.

In compliance with the California Online Privacy Protection Act, we do not distribute your personal information without your consent, and you may update or correct your details at any time. Your browser may include a "do not track" setting; KoreaHaul does not currently respond to "do not track" signals. To make a privacy request, please contact us using the details below.

We may update this Privacy Policy to reflect operational or legal changes. Updated versions will be posted with a revised Effective Date. Continued use of our Services after updates constitutes acceptance of the revised policy. Please review this policy periodically for any changes.

If you have questions about this Privacy Policy or wish to exercise your rights under PIPA, please contact us: