Privacy Policy
KoreaHaul is the trade name of 에스제이인터내셔널 (SJ International). This Privacy Policy explains how we collect, use, store, share, and protect personal information in accordance with the Personal Information Protection Act (PIPA) and other applicable laws of the Republic of Korea.
Section 01
Information We Collect
We collect personal information necessary to provide proxy purchasing, forwarding, warehouse storage, and international shipping services.
1.1 Personal Information
- Name
- Shipping and billing addresses
- Phone number
- Email address
- Date of birth (when required for age verification or customs)
- Identity verification documents (only when legally required)
1.2 Transaction and Service Information
- Order details and purchase history
- Payment confirmation data (processed by third-party providers; we do not store full card numbers)
- Warehouse service requests
- Shipping requests and delivery instructions
- Tracking numbers and customs status updates
1.3 Automatically Collected Information
- IP address
- Device and browser information
- Usage logs
- Cookies and analytics data
1.4 Logistics and Carrier Information
We may receive shipment-related data from logistics partners, including transit updates, customs release status, delay notices, and delivery confirmations.
Section 02
How We Use Your Information
We process personal information only for legitimate business purposes under Korean law.
We use your information to:
- Provide order fulfillment and logistics services
- Process proxy purchasing and forwarding services
- Manage warehouse storage and shipping requests
- Facilitate customs clearance and regulatory compliance
- Fulfill tax and accounting obligations
- Prevent fraud, abuse, chargebacks, and unauthorized transactions
- Communicate service updates and account information
- Improve website functionality and service performance
Marketing communications are sent only with your consent.
Section 03
Legal Basis for Processing
We process personal information under the following lawful bases under Korean law:
- Contract performance
- Legal obligations
- Legitimate business interests, including fraud prevention and service security
- Customer consent where required
Section 04
Sharing of Information
We may share information only when necessary to operate our services or comply with legal obligations.
4.1 Service Providers
Information may be shared with:
- Logistics carriers
- Customs authorities and brokers
- Payment processors
- Cloud hosting providers
- Fraud detection and security providers
These parties are contractually required to protect personal information in accordance with Korean law.
4.2 Legal and Regulatory Requirements
We may disclose information to Korean or foreign authorities when required for:
- Customs clearance
- Tax reporting
- Law enforcement
- Court proceedings
4.3 Fraud and Chargeback Prevention
We may retain and share relevant information with payment processors, financial institutions, and authorities to prevent fraud, resolve disputes, and respond to chargebacks or unauthorized transactions.
Section 05
International Data Transfers
KoreaHaul operates in the Republic of Korea. If you access our services from outside Korea, your personal information will be processed and stored in Korea.
5.1 Cross-border Transfers
Information may also be transferred to:
- International shipping carriers
- Foreign customs authorities
- Overseas regulatory agencies
Section 06
Data Retention
We retain personal information in accordance with the Personal Information Protection Act (PIPA) and other applicable Korean laws.
Personal data is retained only as long as necessary to:
- Fulfill service and contractual obligations
- Comply with tax, accounting, and customs regulations
- Prevent fraud and abuse
- Resolve disputes and enforce our Terms
When retention is no longer required, information is securely deleted or anonymized.
Section 07
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information, including:
- Access controls
- Encryption
- Secure hosting environments
- Monitoring and internal audits
Section 08
Your Rights Under Korean Law
Under PIPA, you may:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion where not legally restricted
- Withdraw consent for optional processing
- Request suspension of processing in certain cases
Section 09
Children's Privacy
Our services are intended for individuals 18 years and older.
We do not knowingly collect personal information from children under 14 in accordance with Korean law.
If such data is discovered, it will be deleted promptly.
Section 10
Changes to This Policy
We may update this Privacy Policy to reflect operational or legal changes.
Updated versions will be posted with a revised Effective Date.
Continued use of our services after updates constitutes acceptance of the revised policy.
Section 11
Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights under PIPA, please contact us:
Company:
에스제이인터내셔널 (SJ International) · Trade name: KoreaHaul
Address:
Suite 201, 2F, Bldg Ga, 58, Bupyeongbuk-ro, Bupyeong-gu, Incheon, 21303 Republic of Korea