Returns & Refunds
Our return and refund policies depend on the service type and the reason for the return. Please read carefully: timeframes are strictly enforced.
Section 01
Overview
KoreaHaul acts as an intermediary purchasing, warehouse storage, and logistics service: not as the seller or merchant of record. Because of this, returns and refunds are subject to both our policies and the policies of the original seller.
Return eligibility depends on the service used (Buy For Me or Ship For Me), the reason for the return, and whether the original seller agrees to accept it.
Section 02
Buy For Me: Returns
The Buy For Me service is considered fully completed five (5) calendar days after the unboxing video is provided. All return requests must be made within this window.
Reporting Window
You have 5 calendar days from when the unboxing video is sent to report any seller-related errors, item discrepancies, or product condition issues. After this period, no further claims will be accepted.
Return Conditions
Seller Error: Free
Personal Preference: USD $10
Non-Refundable
- The Buy For Me service fee is non-refundable regardless of the return outcome
- Payment gateway and currency conversion fees are non-refundable
- Domestic return shipping costs are the customer's responsibility if applicable
Section 03
Receive For Me: Returns
For Ship For Me orders, KoreaHaul is not responsible for incorrect items, missing items, seller fraud, or any damage that occurred before arrival at our warehouse. If unboxing was not requested at check-in, we are not responsible for the contents of sealed packages.
Return Conditions
- Return processing fee: USD $10 per return request
- Domestic return shipping: Charged separately: your responsibility
- You are responsible for arranging the return with the original seller directly
- KoreaHaul handles repackaging and domestic re-dispatch only
Items Not Yet Submitted
If you have not yet submitted purchase details for a Ship For Me item, you have 14 calendar days from when we notify you of its arrival. Failure to respond within this period may result in the item being returned or disposed of at your risk.
Section 04
Seller-Initiated Cancellation
Occasionally a seller may cancel an order before domestic shipment. This is outside KoreaHaul's control and does not constitute a KoreaHaul service failure.
Applicable Fees
- The Buy For Me service fee is non-refundable
- Transaction fee and foreign exchange conversion fee are non-refundable
- A USD $1 handling fee applies
Section 05
Refunds
Refunds are processed once a return has been confirmed by the seller and any applicable deductions have been calculated.
Refund Conditions
- Refunds depend entirely on seller approval for Buy For Me orders
- Service fees, gateway fees, and currency conversion fees are non-refundable
- Refunds involving currency conversion are processed at the live exchange rate at the time of refund, which may differ from the original rate: you may receive more or less than the original amount paid
- Exchange rates may include a buffer or margin set by KoreaHaul
Chargebacks
Fraudulent or abusive chargebacks are prohibited. Before initiating any chargeback or payment dispute, you must contact KoreaHaul first and attempt resolution. If a dispute is resolved in KoreaHaul's favor, you must repay the disputed amount plus all associated payment processor fees.
Section 06
Fee Summary
All fees are in USD.
Service
Situation
Fee
Buy For Me
Return due to seller error
Free
Return due to personal preference
USD $10 + domestic return shipping
Service fee (non-refundable)
Non-refundable
Receive For Me
Return processing
USD $10 + domestic return shipping
Unboxing at check-in (optional)
USD $2 per package / tracking number
All
Payment gateway / currency conversion fees
Non-refundable
Domestic return shipping
Carrier cost: customer's responsibility
Section 07
How to Request a Return
Follow these steps to submit a return or damage claim.
Check your eligibility window
Buy For Me: within 5 days of unboxing video. Receive For Me: contact us as soon as possible after identifying the issue.
Prepare your documentation
Have your order number ready.
Contact KoreaHaul
Email support@koreahaul.com or message us on WhatsApp at +82-10-5725-1222. Include your order number, reason for return, and all supporting documentation.
Await seller response (Buy For Me)
We will contact the seller on your behalf. Return approval depends entirely on the seller. This process may take several business days.
Return shipped & refund processed
Once the seller confirms acceptance, we dispatch the return. Refunds are processed after confirmation, minus applicable fees, using the original transaction rate.