KoreaHaul provides intermediary purchasing, package receiving, warehouse storage and logistics services. Except where expressly stated, KoreaHaul is not the seller, manufacturer, distributor or merchant of record. Ownership of goods remains with the customer, subject to these Terms.

Failure to provide required instructions, payment or account activity within the applicable timeframes authorizes KoreaHaul to treat goods as abandoned under Section 7.

"Services" means all services provided by KoreaHaul, including Buy For Me, Receive For Me, Ship For Me, warehouse storage, package consolidation, repacking, customs documentation, shipping coordination, and any related services.

"Import Charges" means any duties, taxes, customs fees, brokerage fees, disbursement fees, and other charges assessed by customs authorities, carriers, or other third parties in connection with importing a shipment. Import Charges are separate from, and additional to, shipping costs. If VAT, GST, duties, taxes, or other Import Charges are not quoted, estimated, or collected before shipment, this does not mean they are waived or not applicable. Such charges may still be assessed by customs authorities, carriers, or other third parties and remain the customer's responsibility.

"Delivered Duty Paid" or "DDP" means a shipping method under which the customer prepays the estimated Import Charges to KoreaHaul at the time of payment, so that under normal circumstances no further Import Charges are due on delivery. Prepaid duties and taxes are governed by Section 11.3.

"Delivered At Place" or "DAP" means a shipping method under which Import Charges are unpaid at the time of shipment and are billed to and paid by the recipient on or around arrival, whether by the carrier, a customs broker, or the destination country's customs authority.

"Delivered Duty Unpaid" or "DDU" is an earlier term for the same arrangement as DAP. Where a carrier, quotation, or shipping document uses the term DDU, it has the same meaning as DAP under these Terms.

The duty methods available for a given shipment depend on the carrier and the destination country. Some routes are offered as DDP only, some as DAP only, and some as either. The methods available for a shipment are shown in the shipping quotation.

"Processing Fee" means the payment processor's fee together with any currency conversion (FX) fee. Where these are stated separately, each applies as stated.

"Purchase Price" means the price actually charged by the seller for the item at the time the order is placed, after any coupons, discounts, membership pricing, or promotional offers that KoreaHaul elects to apply.

Users must be at least 18 years old. Customers are responsible for maintaining account security and must promptly notify KoreaHaul of any suspected unauthorized access to or use of their account. KoreaHaul may suspend or terminate accounts for fraud, abuse, non-payment or violations of these Terms.

Accounts are personal to the customer. Packages, Store Credit, unpaid fees and any other amounts owed may not be transferred, merged or assigned between accounts, whether at the customer's request or otherwise, except to correct an error by KoreaHaul. Where a customer holds or controls more than one account, KoreaHaul may treat those accounts as a single account for the purposes of unpaid amounts and setoff under Section 10.5.

Customers may close their account at any time, provided there are no outstanding transactions, unpaid fees or parcels in transit or storage at the time of closure. Any refund credit balance should be spent or cashed out before closure. Store Credit is subject to Section 10.2 on closure.

Customers agree not to use KoreaHaul for any unlawful, prohibited or fraudulent purpose, and agree to comply with all applicable laws and regulations, including the export laws of the Republic of Korea, the import and other laws of the destination country, and applicable carrier requirements. KoreaHaul may suspend or terminate any account used in violation of this section.

Customers may create or access an account using a third-party sign-in provider. KoreaHaul does not store third-party login credentials. Where a customer signs in through such a provider, the customer is responsible for maintaining access to that provider account. If the third-party account is closed or suspended, or its authorization is revoked, the customer may be unable to access their KoreaHaul account until an alternative sign-in method is verified. Personal information received from a sign-in provider is handled in accordance with the Privacy Policy.

Where KoreaHaul suspends or terminates an account, KoreaHaul will notify the customer using one of the contact methods registered on the account. The customer has fourteen (14) days from that notice to arrange collection or forwarding of any goods held at the KoreaHaul warehouse, including by appointing another forwarder at the customer's own cost.

All outstanding amounts owed to KoreaHaul must be paid before goods are released. Goods not claimed within fourteen (14) days may be sold or disposed of in accordance with Section 7.

Personal information is handled in accordance with the KoreaHaul Privacy Policy, which is incorporated into these Terms. The Privacy Policy sets out the third parties to which personal information is provided, including payment processors, shipping carriers, customs authorities and sign-in providers, and the purposes for which it is provided.

KoreaHaul may request identity, payment or address verification before processing purchases, storage or shipment and may suspend or cancel services if verification is incomplete or fraud is suspected. Identity verification may require government-issued identification, such as a passport or driver's license.

The delivery addresses available to a customer depend on the payment method used. Where payment is made by Wise, the customer may ship to any delivery address registered in the customer's KoreaHaul account. Where payment is made by PayPal or credit or debit card, KoreaHaul may require the delivery address to match the billing address registered with the payment provider, or may require additional verification before shipping to a different address, for security and fraud prevention.

Regardless of the payment method used, including Wise, where an order appears unusual or presents an increased risk of fraud, KoreaHaul may require identity verification, proof of address, confirmation from the payment card holder, or other documentation before processing. KoreaHaul may delay, refuse, or cancel any order or shipment that cannot be reasonably verified.

KoreaHaul may delay processing, refuse shipment, cancel an order, or refund the payment where a transaction cannot reasonably be verified or is believed to be unauthorized, fraudulent, or in violation of applicable law or these Terms. Refunds issued under this section are made to the original payment method.

KoreaHaul reserves the right to determine which payment methods and payment providers are accepted for any transaction.

We may refuse, cancel, hold, reverse, or request additional verification for any payment at our sole discretion, including where required for fraud prevention, compliance, risk management, sanctions screening, regulatory requirements, or operational reasons.

KoreaHaul is not obligated to accept any particular payment method, customer, transaction, or payment provider.

KoreaHaul acts solely as a purchasing agent.

KoreaHaul does not become the seller of any item merely because it places the order, receives payment, stores, repacks, or ships the item. The sale is between the customer and the original seller, except where KoreaHaul is expressly identified in writing as the seller of a specific item.

KoreaHaul follows the customer's submitted links, options, instructions and selected service preferences. KoreaHaul is not responsible for assumptions or expectations that were not expressly communicated. If instructions are incomplete, unclear or conflicting, KoreaHaul may request clarification, exercise reasonable discretion or decline to proceed.

Where the purchase rules below are not provided, or where instructions remain incomplete, unclear or conflicting, KoreaHaul may cancel the request. The Buy For Me service fee remains non-refundable in that case.

Where the Purchase Price of a single item exceeds ₩500,000, the request must be submitted under the Premium Buy For Me tier, regardless of how or where the item is purchased. This applies to online purchases as well as in-person purchases.

KoreaHaul may reclassify a request to the Premium tier where an item exceeds this threshold, and the difference in the service fee is payable before the purchase is made. Where the customer declines to pay the difference, KoreaHaul may cancel the request.

KoreaHaul displays product listings on its website, including in sections such as KH Picks, Popular Products and Bunjang. These listings are provided for the customer's convenience, so that a Buy For Me request can be submitted directly from a listing instead of completing the custom request form.

These sections contain both items sold by KoreaHaul and items offered by third-party Korean stores and marketplace sellers. The store shown on each listing identifies the seller of that item. Where the store is KoreaHaul, Section 5.1 applies. Where the store is a Korean store or marketplace seller, the item is purchased on the customer's behalf as agent and the remainder of this Section 5 applies.

KoreaHaul is an official partner of Bunjang (번개장터) and displays Bunjang listings through Bunjang's official API. The listing data shown is supplied by Bunjang. This partnership relates to the supply of listing data only. It does not make KoreaHaul or Bunjang the seller of any item, and it does not constitute authentication, verification, or any assurance as to an individual seller or their goods. Items listed on Bunjang are sold by individual sellers and remain subject to the peer-to-peer and secondhand marketplace provisions of this Section 5 and of the Return and Refund Policy.

Where a product listing shows the store as KoreaHaul, KoreaHaul is the seller of that item. The purchase contract for that item is formed between the customer and KoreaHaul, and KoreaHaul is the merchant of record for it.

Seller status is determined per item, not per order. A single request may contain both items sold by KoreaHaul and items purchased on the customer's behalf from third-party sellers, and each item is governed by the rules applicable to it.

For an item sold by KoreaHaul, the provisions of this Section 5 that allocate responsibility to a third-party seller do not apply. This includes Seller Listing Accuracy, Product Availability, and the provisions stating that KoreaHaul is not the seller and does not authenticate or verify items. Section 16 (No Warranty) and Section 16.1 (No Inspection Guarantee) do not apply to items sold by KoreaHaul.

Returns, refunds and cancellations for items sold by KoreaHaul are governed by the KoreaHaul Return and Refund Policy. The withdrawal period for those items is five (5) calendar days, or any longer period required by Korean consumer protection law, in which case the longer period applies. Nothing in these Terms excludes or limits any right the customer holds as a purchaser under mandatory consumer protection law.

KoreaHaul may place a limit on the quantity of any item purchased through a Buy For Me request. Limits may be applied to comply with a seller's, brand's or marketplace's own purchase limits, to comply with the conditions of a promotion or limited release, to prevent bulk or resale purchasing by a single customer, and to preserve KoreaHaul's ongoing ability to purchase from Korean sellers on behalf of all customers.

Limits may be applied per item, per request, per customer or per period, may differ between stores and items, and may be applied either before or after a request is submitted. KoreaHaul may also decline a request where the quantity requested is inconsistent with personal use or with the seller's terms.

Where a quantity limit applies, KoreaHaul purchases up to the permitted quantity and handles the remaining units according to the Quantity rule selected on the request. Where Partial Quantity Allowed is selected, the amount paid for the unpurchased units is refunded as refund credit under Section 10.2. Where Exact Quantity or Cancel is selected, the item is canceled and refunded on the same basis. The Buy For Me service fee is non-refundable in either case.

Customers who require a bulk or high-volume quantity must contact KoreaHaul for confirmation before submitting the request. KoreaHaul will confirm with the seller whether the quantity can be supplied and on what terms, and will confirm whether the request can be accepted. A bulk request submitted without prior confirmation may be limited, canceled or declined under this section, and the Buy For Me service fee remains non-refundable.

Where KoreaHaul accepts a bulk request, it is handled under separate terms agreed in advance for that request. Those terms may differ from the standard published pricing and conditions, including the service fee, the price of the goods, deposit or payment schedule, lead time, cancellation and refund treatment, storage arrangements, and shipping. The terms confirmed in writing before the request is submitted are the terms that apply to that request, and they prevail over the standard pricing published on the pricing page for that request only. Nothing in this paragraph obliges KoreaHaul to accept a bulk request.

Certain marketplaces operate as peer-to-peer or secondhand platforms where purchases are made directly from individual sellers, including Kream (크림), Karrot (당근마켓), Joonggonara (중고나라), Bunjang (번개장터) and Soldout (솔드아웃). KoreaHaul is not the seller of these items and purchases them on the customer's behalf as the customer's agent. Orders placed on these platforms may not be canceled once submitted. Purchase rules may not apply to such orders, and the customer is responsible for the full purchase amount once the order is placed. Items are sold as-is by the original seller. Returns are not accepted for orders placed on these platforms, and the five (5) calendar day seller-issue reporting window below does not apply to these orders.

Where the Purchase Price is lower than the amount the customer paid, the difference is refunded to the customer as refund credit under Section 10.2. Where the Purchase Price is higher, Section 10.1 applies.

KoreaHaul is not obligated to apply, and does not guarantee the application of, any coupon, discount, membership pricing, promotional offer, or other benefit to an order. Whether any such benefit is applied is determined solely by KoreaHaul. Points, rewards, cashback, rebates, and any other benefits received by KoreaHaul through its purchasing activities, whether received at the time of purchase or thereafter, belong to KoreaHaul and are not credited, transferred, or applied to customer orders unless expressly stated otherwise in writing. This does not apply to any coupon, discount, membership pricing, promotional offer, or other benefit that has already been reflected in the Purchase Price, or to free gifts, samples, pre-order benefits, or other items supplied by the seller together with the ordered item, which will be forwarded to the customer if received by KoreaHaul.

This subsection does not apply to refunds, credits, reimbursements, or compensation issued by a seller in connection with a defect, shortage, cancellation, return, or similar issue, which are handled in accordance with the Return and Refund Policy.

Items are subject to seller availability, price changes and seller policies. KoreaHaul does not guarantee fulfillment.

KoreaHaul purchases items based on the seller's listing as it appears at the time of order. KoreaHaul is not responsible for errors, omissions, inaccuracies, misleading statements, or incorrect specifications contained in seller listings, including incorrect photographs, options, sizes, colors, materials, descriptions or product details. Where a listing differs from the item actually supplied by the seller, this is a matter between the customer and the seller, and any remedy is subject to the seller's own policies and to the Return and Refund Policy.

KoreaHaul is not responsible for determining whether a product listing accurately represents the item being sold, and has no duty to independently verify seller descriptions, photographs, specifications, authenticity, condition, or completeness.

KoreaHaul does not authenticate, verify, or guarantee the authenticity of any item purchased through peer-to-peer, secondhand, resale, consignment, or marketplace platforms. KoreaHaul does not provide authentication services and makes no representation or warranty regarding the authenticity of any item.

Any statement made by a seller, marketplace, authentication provider, or platform regarding authenticity is solely their statement and not a representation by KoreaHaul.

If an item is later determined to be counterfeit, KoreaHaul's sole obligation is to provide available purchase records. KoreaHaul is not responsible for refunds, compensation, authentication costs, or disputes relating to authenticity.

The Buy For Me service is deemed completed five (5) calendar days after the warehouse unboxing video is provided. After completion of the Buy For Me service, KoreaHaul has no further obligation regarding seller-related issues, defects, shortages, authenticity concerns, or return requests except as expressly provided in the Return and Refund Policy. After completion, any dispute relating to the seller, product condition, authenticity, completeness, defects, shortages, or listing accuracy is deemed closed unless prohibited by applicable law. KoreaHaul is not required to pursue, continue or reopen any seller dispute, return request, chargeback, claim or negotiation after the Buy For Me service has been completed.

Seller-related issues must be reported within five (5) calendar days of the warehouse unboxing video being provided. Returns remain subject to seller approval. Customer-preference returns, made while the item is still held at the KoreaHaul warehouse, incur a ₩5,000 service fee plus all seller shipping costs. Customer-preference returns are not available once an item has been shipped internationally.

All returns and refunds are governed by the KoreaHaul Return and Refund Policy, which is incorporated into these Terms. In the event of any conflict between these Terms and the Return and Refund Policy regarding returns or refunds, the Return and Refund Policy prevails.

Each customer is assigned a unique Postbox Code, consisting of two letters followed by four digits, provided at sign-up. The Postbox Code must be included in the shipping address for all packages sent to the KoreaHaul warehouse. Packages received with a valid Postbox Code are automatically registered to the customer's account. Packages received without a valid Postbox Code, or with an incorrect one, cannot be automatically identified and will be held as unidentified until claimed. Customers must identify their incoming packages within fourteen (14) days of arrival. Where a package is identified after that period, storage fees under Section 7 apply from the date of arrival. Because an unidentified package has no account to which notice can be sent, KoreaHaul posts unidentified packages on its Notice page so that they may be claimed. Only limited identifying details are published, such as the domestic carrier, tracking number and arrival date. Unidentified packages that remain unclaimed for thirty (30) days from the date of arrival may be disposed of.

Optional warehouse unboxing is a documentation service only and is not an inspection or authenticity verification service.

If warehouse unboxing is not requested, KoreaHaul is not responsible for the contents of sealed packages.

Dimensional weight (kg) = [Length × Width × Height (cm)] ÷ 5000

Storage fee = [Days in storage − 45] × Daily rate

KoreaHaul may refuse, return or dispose of prohibited, hazardous or carrier-restricted items. Prohibited and restricted items include those set out on the KoreaHaul Restricted and Prohibited Items page and those restricted by the applicable carrier or by the laws of the origin or destination country. Customers are responsible for confirming that their items are eligible for storage, shipment and import.

Where an item is identified as prohibited, hazardous, unlawful or carrier-restricted after a shipment has been packed or handed to the carrier, KoreaHaul may remove that item from the shipment and forward the remaining items to the customer. Shipping charges already paid are non-refundable, including any portion attributable to the removed item. Any additional handling, repacking or return costs arising from the removal are the responsibility of the customer.

Items that are unlawful, or that are prohibited under the laws of the Republic of Korea or of the destination country, are disposed of without compensation and may be reported to the police or other competent authorities. KoreaHaul may retain and provide related account, shipment and documentation records where required to do so.

KoreaHaul holds a lien over all goods in its possession, and over the proceeds of those goods, as security for all amounts owed by the customer under these Terms, including service fees, shipping charges, storage fees, and advanced duties or taxes.

Where an amount remains unpaid, KoreaHaul may withhold release of the goods under Section 10.5. Where the amount remains unpaid after notice to one of the contact methods registered on the customer's account and a period of fourteen (14) days, KoreaHaul may sell the goods and apply the proceeds against unpaid amounts and the reasonable costs of sale. The customer remains liable for any shortfall. Any surplus remaining after those amounts are satisfied is credited to the customer's account as refund credit, or refunded to the original payment method on request.

This section applies in addition to, and does not limit, the abandonment provisions below.

Packages remaining for 90 days without a shipping request, payment or other instruction relating to that package may be treated as abandoned. Activity elsewhere on the customer's account, including signing in, does not by itself reset this period.

KoreaHaul will send at least one notice to one of the contact methods registered on the customer's account. If no response is received within fourteen (14) days, KoreaHaul may sell, donate or dispose of the items without compensation.

Where items are sold, KoreaHaul may apply the proceeds against any unpaid storage fees, shipping charges, service fees, advanced duties or taxes, and the reasonable costs of sale. The customer remains liable for any shortfall. Any surplus remaining after those amounts are satisfied is credited to the customer's account as refund credit, or refunded to the original payment method on request.

Customers must pay shipping charges within five (5) calendar days after KoreaHaul issues the shipping quotation following packing or consolidation. If payment is not received, storage fees under Section 7 apply to the packed parcel from the tenth (10th) day after the shipping quotation is issued until payment is made, whether or not the free storage period has expired. The parcel remains subject to the abandonment provisions of Section 7.

Shipping quotations are estimates and are valid for five (5) calendar days unless otherwise stated. A quotation may change before payment is made. If shipping rates, carrier surcharges, fuel surcharges, dimensional weight calculations, customs requirements, duties, tariffs or other Import Charges, carrier policies or restrictions, or other shipping-related costs change after the quotation is issued, KoreaHaul may issue an updated quotation before shipment. Where an updated quotation is issued, the customer may pay the updated amount or decline and leave the parcel in storage, subject to Section 7.

KoreaHaul reserves the right to correct a quotation that contains an error, whether the error is manual, systemic or caused by a third party. This includes an incorrect rate or rate table, an incorrect weight or dimension, an incorrect duty, tax or Import Charge estimate, an incorrectly applied service, add-on or discount, an incorrect currency or exchange rate, and an obvious pricing error. A corrected quotation replaces the erroneous quotation, and the corrected amount is payable before shipment. Where an erroneous quotation has already been paid, KoreaHaul will notify the customer and either invoice the shortfall or refund the overpayment as refund credit under Section 10.2, and will not ship until the corrected amount is settled. An erroneous quotation does not bind KoreaHaul and does not constitute an offer capable of acceptance at the erroneous amount.

International shipping is governed by the KoreaHaul Shipping Policy, which is incorporated into these Terms.

Retail packaging may be removed, retained or replaced according to the customer's selected service or instructions. KoreaHaul may replace oversized parcel boxes with smaller packaging to reduce shipping volume.

KoreaHaul may use new, reused or recycled cartons, cushioning materials and packaging where appropriate. Packaging materials are reused where suitable to reduce waste.

Risk of loss transfers to the selected carrier once KoreaHaul tenders the shipment for transportation.

All shipment weights and dimensions are determined by KoreaHaul or the carrier using calibrated scales and measurement systems. Volumetric weight is calculated from the parcel's length, width and height in centimetres, divided by 5000. Charges are based on the greater of actual weight and volumetric weight. Such measurements are final unless a clear error is demonstrated.

A shipment is considered delivered when the carrier records it as delivered to the delivery address provided by the customer. KoreaHaul is not responsible for loss, theft, or damage occurring after delivery, including theft from a mailbox, porch, reception area, parcel locker, or other delivery location. If a customer believes a shipment was misdelivered, they must promptly contact the carrier and notify KoreaHaul so we can assist by providing available shipment records.

All processing times are estimates only and are not guaranteed. KoreaHaul is not liable for delays caused by order volume, sellers, carriers, customs, holidays or other circumstances beyond its reasonable control.

KoreaHaul is not responsible for customs inspections, customs holds, requests for additional documentation, or delays caused by customs authorities. KoreaHaul is not responsible for confiscation, seizure, forfeiture or destruction of goods by customs authorities.

A customer may not refuse delivery solely to avoid payment of duties, taxes, brokerage fees, customs charges or carrier fees. The customer remains responsible for these amounts and for any resulting return, storage or disposal costs.

Certain destinations may involve elevated risks of customs delay, inspection, loss, theft or additional charges. KoreaHaul does not guarantee delivery timeframes or customs outcomes for such destinations.

The limitations in this section apply regardless of the legal theory asserted, including contract, tort (including negligence), strict liability or otherwise. To the maximum extent permitted by applicable law, these limitations apply even if any limited remedy fails of its essential purpose.

An outer box, case or packaging serves only to protect the goods inside. Damage to an outer box, case or packaging, such as breakage, dents, scratches or discoloration, is not compensable under any claim where the goods inside are unaffected.

Where a shipment is lost or damaged in transit, the claim is made against the carrier or, where insurance was purchased for the shipment, against the insurance provider. The recipient must file the claim directly with the carrier at the destination or, where applicable, with the insurance provider. Where the carrier requires the claim to be submitted by the shipper, KoreaHaul may submit the claim on the customer's behalf using the evidence the customer provides. The carrier's evidence requirements and deadlines still apply.

The customer must provide the documentation required to support the claim, including the arrival unboxing video, photographs and any information requested by the carrier or insurance provider, within the timeframes they specify.

KoreaHaul will assist by providing shipment records, packing documentation and any other information the carrier or insurance provider requires. The outcome, the processing time and the amount of any compensation are determined solely by the carrier or the insurance provider, and are subject to their own terms, evidence requirements and liability limits. KoreaHaul does not guarantee that a claim will be accepted or paid, and is not responsible for their decisions or delays.

The base currency of KoreaHaul is the Korean Won (KRW). All prices, service fees, shipping charges, storage fees, coupons, Store Credit and refunds are set, calculated and recorded in KRW.

Amounts shown in any other currency are estimates provided for reference only and are not the amount charged. Payment is processed in KRW, and any conversion into the customer's currency is carried out by the customer's payment provider at its own rate and on its own terms. The amount shown on the customer's statement may therefore differ from the estimate displayed on the KoreaHaul website.

KoreaHaul does not apply an exchange-rate markup to the seller's item price. Payment processing fees may apply and vary depending on the payment method used. These fees may include payment gateway charges, currency conversion costs, and related transaction fees. Any additional fees charged by your bank, card issuer, payment provider, or financial institution are the customer's responsibility.

Refunds are calculated and issued in KRW. Where a refund is converted back into the customer's currency, the amount received may differ from the amount originally paid in that currency because of exchange rate movements and provider fees, and KoreaHaul is not responsible for that difference.

Payment gateway and currency conversion fees are non-refundable.

Quotes are estimates until payment is received. KoreaHaul may request additional payment if exchange rates or related costs increase before purchase. If the customer declines, KoreaHaul may cancel the request.

Where a request is canceled under this section, the refund is issued as refund credit under Section 10.2, and only the service fee is deducted. The service fee is non-refundable. Fees applicable to a cash-out of refund credit are set out in Section 10.3.

Store Credit is a non-cash account balance issued by KoreaHaul that may be applied toward purchases, service fees or shipping on the KoreaHaul platform. Store Credit has no cash value, is non-transferable, and may not be redeemed or exchanged for cash except as expressly provided in Section 10.3. Store Credit is issued in two forms:

Refund credit as store credit is issued where a refund is paid as Store Credit instead of to the original payment method. Refund credit is provided in full, with no deductions applied, and is valid for five (5) years from the date of issue.

Promotional credit as store credit is issued as a bonus, reward or goodwill gesture and is not purchased by the customer. Promotional credit carries no monetary claim, is non-refundable, and may not be redeemed, exchanged or withdrawn for cash under any circumstances. Promotional credit expires on the date set by KoreaHaul. The validity period is determined by KoreaHaul at its discretion and may differ between promotions.

Any Store Credit balance not used before its expiry date will expire, after which the remaining balance may not be recovered.

Promotional credit and promotional coupons are void on suspension, closure or termination of an account, whether by the customer or by KoreaHaul, and may not be reinstated if the account is later reopened or restored.

KoreaHaul may also cancel or withhold promotional credit and promotional coupons where they have been obtained or used through fraud, abuse or misuse, including the creation of multiple or duplicate accounts, the use of a promotion beyond its stated conditions, or any attempt to convert promotional credit to cash. Refund credit is not affected by this paragraph and remains subject to Section 10.3.

Where a customer requests a refund to the original payment method, any fees charged by payment processors and any currency conversion (FX) fees will be deducted from the refunded amount. Refunds issued as refund credit are provided in full, with no such deductions applied. Where a refund has been issued as refund credit, the customer may subsequently request that the refund credit balance be refunded. Only refund credit is eligible for cash-out; promotional credit may not be cashed out under any circumstances. Such refunds will only be issued to the original payment method, and payment processor and currency conversion (FX) fees will be deducted from the refunded amount. If the original payment method is no longer valid or available, KoreaHaul may issue the refund to an alternative payment method it is able to verify, or the balance may remain as Store Credit until a valid refund method is provided.

Where a refund credit balance is cashed out, a cash-out fee of 10% of the amount cashed out applies, together with payment processor and currency conversion (FX) fees. This applies to all refund credit regardless of how it was issued. Refund credit spent on the KoreaHaul platform is not subject to any fee.

Where the original payment method cannot be used. Refunds to Alipay, WeChat Pay, and credit or debit cards are made by reversing the original transaction, and this is not always possible. Where a refund cannot be sent to the original payment method, the customer must provide an alternative payment method that KoreaHaul is able to send to, and must complete any verification KoreaHaul requires to confirm the method belongs to the customer. Applicable fees are deducted from the refunded amount. Where no such method is provided, or verification is not completed, the amount is held as refund credit under Section 10.2 until a valid method is provided.

Current shipping rates and service fees are set out on the KoreaHaul pricing page, which is incorporated into these Terms. Shipping rates and service fees may be updated from time to time. KoreaHaul will provide at least five (5) days notice before updated rates or fees take effect. The rates and fees in effect at the time of purchase or shipment apply to that transaction.

Charges imposed by carriers, including fuel surcharges, peak-season surcharges and annual carrier rate increases, are outside KoreaHaul's control. These may be passed through as they take effect and are not subject to the five (5) day notice period.

Fees and Rates. The fees, rates and thresholds that apply to the Services, including service fees, payment processing fees, storage fees, return processing fees, handling fees, clearance and handling fees, and purchase thresholds, may be updated by notice published on the KoreaHaul Notice or Guides pages. Notwithstanding Section 23.1, where an amount stated in these Terms or in an incorporated policy differs from the amount most recently published on the Notice or Guides pages, the published amount applies. Updated fees and rates take effect in accordance with this Section 10.4. This paragraph does not apply to the limits of liability set out in Section 9.

If a customer has any overdue or unpaid amount owed to KoreaHaul, KoreaHaul may set off that amount against the customer's account balance or Store Credit, and may suspend the acceptance, processing, storage or release of the customer's packages and shipments until the amount is paid. This applies to any amount owed under these Terms, including service fees, shipping charges, storage fees, and advanced duties or taxes.

Customers are the Importer of Record and are responsible for all Import Charges and for compliance with destination-country laws.

KoreaHaul prepares and provides shipping and export documentation, such as commercial invoices, export declarations, a Certificate of Origin, and any other document required to export the customer's goods, based on the information the customer provides, and arranges shipment through licensed carriers. Customs clearance itself is carried out by the carrier, a licensed customs broker, or the destination country's customs authority, not by KoreaHaul. Where customs clearance requires a licensed customs broker or a customs power of attorney, the customer authorizes KoreaHaul to engage or instruct a licensed broker on the customer's behalf, and any fees associated with documentation or clearance are the customer's responsibility. KoreaHaul prepares such documentation based on the information the customer provides, and the customer remains the Importer of Record and remains responsible for its accuracy.

KoreaHaul prepares the declared customs value for each shipment based on the available information, including information provided by the customer. The customer must review and confirm the declared value before shipment. By confirming (including by checkbox or equivalent electronic acknowledgment), the customer accepts responsibility for the accuracy of the declared value. The customer is responsible for any duties, taxes, penalties, reassessments, seizures, delays or additional costs arising from an inaccurate, undervalued or disputed declared value.

Where the customer prepays duties and taxes (Delivered Duty Paid), the customer prepays to KoreaHaul the shipping cost and the estimated Import Charges. Under normal circumstances, no further Import Charges are due on delivery. Additional charges or delays may still arise from customs inspections, customs clearance delays, storage charges, documentation requirements, or other actions by customs, the carrier, or local authorities that are outside KoreaHaul's control, and KoreaHaul is not responsible for them.

Where the customer prepays duties and taxes (Delivered Duty Paid), the prepaid amount is based on KoreaHaul's estimate. If the duties and taxes actually assessed are lower than the prepaid amount, the difference is refunded to the customer as refund credit under Section 10.2, provided the difference is more than ₩5,000. Differences of ₩5,000 or less are not refunded. Import Charges already paid, including customs clearance and handling fees, are non-refundable and are not included in any such refund. The customer may subsequently request a cash-out of the refund credit balance in accordance with Section 10.3. If the amount actually assessed is higher, KoreaHaul will bear the difference, except where the shortfall results from customer error, an incorrect or under-declared value, a violation of the import laws or regulations of the destination country, or a change in tariffs, duties, taxes or regulations, in which case the customer is responsible for the difference.

Import Charges are the responsibility of the customer as Importer of Record. If the recipient refuses or fails to pay Import Charges, the carrier may charge these amounts back to KoreaHaul as the shipping party. KoreaHaul may advance or settle such amounts on the customer's behalf, and the customer agrees to reimburse KoreaHaul in full. Until an advanced amount is reimbursed, KoreaHaul may suspend the acceptance, processing and release of the customer's other packages and shipments.

Where required by the destination country's laws and regulations, KoreaHaul may collect GST or VAT from the customer at the time of international shipping payment, for remittance to the destination country's tax authority through the carrier or the applicable tax scheme.

Customers are responsible for all return freight, duties, taxes, brokerage, storage, disposal and reshipping costs resulting from failed delivery, customs issues or customer error.

Where a shipment is returned to KoreaHaul, it is treated as a newly received warehouse package and becomes subject to Section 7 (Warehouse Service). Storage fees apply from the date the shipment arrives back at the warehouse, and the free storage period does not apply to returned shipments. KoreaHaul is not responsible for damage, loss, deterioration, spoilage, expiration or missing contents occurring during the return transit.

KoreaHaul will notify the customer of the amounts owed and the options available, including reshipment or disposal, using one of the contact methods registered on the account. If the customer does not pay the amounts owed within fourteen (14) days of that notice, KoreaHaul may sell the items and apply the proceeds in accordance with Section 7, and may dispose of any items that are not sold. The customer remains liable for any shortfall.

The customer shall respond within the timeframe specified by KoreaHaul or by the applicable carrier, customs authority, payment provider or other third party. KoreaHaul is not responsible for consequences arising from failure to respond.

KoreaHaul relies on information and instructions provided by the customer and is not responsible for errors resulting from inaccurate product descriptions, values, links, quantities, addresses or packing, shipping or purchase instructions.

The customer is solely responsible for the accuracy of the delivery address. KoreaHaul is not responsible for loss, delay, return, disposal, or additional charges arising from an incorrect or incomplete address provided by the customer.

KoreaHaul may refuse or limit services for legal, operational, safety or fraud-related reasons.

Customers represent that the goods, the recipient and the destination comply with applicable export control and sanctions laws. KoreaHaul may refuse any shipment that may violate applicable export control or sanctions regulations.

KoreaHaul may refuse transactions involving countries, persons or entities subject to applicable trade sanctions or export control laws. Where a shipment is refused under this section, shipping charges already paid are non-refundable, and the goods are subject to Section 7.

Customers agree to contact KoreaHaul before initiating a chargeback. Fraudulent or abusive chargebacks are prohibited.

Where a chargeback is initiated without first contacting KoreaHaul, or where a chargeback is found to be fraudulent or abusive, KoreaHaul may restrict or suspend the customer's account, withhold the acceptance, processing and release of the customer's packages and shipments, and set off the disputed amount and any related chargeback or processing fees under Section 10.5. The customer remains liable for the disputed amount and those fees. The customer authorizes KoreaHaul to recover chargeback losses from any account balance, Store Credit, goods held in storage, or future transactions. KoreaHaul may refer unpaid amounts to collection agencies or pursue legal recovery where permitted by applicable law.

Services are provided on an "as is" basis without warranties.

KoreaHaul does not inspect, test, authenticate, clean, repair or verify the condition of goods unless a specific inspection service is expressly offered and purchased. Warehouse unboxing, where requested, is a documentation service only and is subject to Section 6.

Customers shall provide written notice and allow thirty (30) days for resolution before commencing legal proceedings.

Written notice under this section must be sent to support@koreahaul.com, or to SJ International, Suite 201, 2F, Bldg Ga, 58, Bupyeongbuk-ro, Bupyeong-gu, Incheon, 21302, Republic of Korea. The notice must identify the customer, the relevant order or shipment, and the nature of the dispute.

To the extent permitted by law, claims must be brought on an individual basis and not as part of a class action, collective action, or representative proceeding.

Notices may be sent by email, WhatsApp, SMS, dashboard notifications or other electronic contact methods provided by the customer. Notice sent to any one of the contact methods registered on the customer's account is effective notice under these Terms. Customers are responsible for keeping contact information current.

Where the customer clicks an acceptance or confirmation button, checks a box, or submits an order, that electronic acceptance has the same legal effect as a handwritten signature. Continued use of the Services also constitutes acceptance of these Terms.

KoreaHaul may record the date, time, account and the version of the terms displayed at the point of acceptance, and may rely on that record as evidence of the customer's agreement.

KoreaHaul may use providers including FedEx, EMS, YunExpress, H3Network, Rincos, SF Express, K-Packet, customs brokers, payment processors including PayPal, Wise, ICB and Coam Payments, sign-in providers including Google, Kakao and WeChat, technology providers and communications providers. KoreaHaul is not responsible for their acts, omissions or service failures.

KoreaHaul is not liable for delays or failures caused by events beyond its reasonable control.

In the event of circumstances beyond KoreaHaul's control, including strikes, natural disasters, customs delays, carrier service disruptions, or government actions, KoreaHaul will make reasonable efforts to assist where possible. However, customer obligations under these Terms, including payment of applicable fees and storage charges under Section 7, remain unchanged. KoreaHaul may suspend or cancel affected Services until the force majeure event has ended.

Customers agree to indemnify and hold harmless KoreaHaul and SJ International from claims, losses, penalties and reasonable attorneys' fees and legal costs arising from the customer's breach of these Terms, unlawful conduct, prohibited items or inaccurate information.

Except for third-party owned content, all KoreaHaul software, website design, databases, calculators, tools, logos and original materials are owned by or licensed to KoreaHaul. Third-party trademarks, logos and product images remain the property of their respective owners.

Customers retain ownership of content they submit, including product links, screenshots, images, unboxing videos, instructions and supporting documentation. By submitting such content, the customer grants KoreaHaul a non-exclusive, royalty-free licence to store, reproduce and use it as necessary to provide the services, including processing orders, preparing customs and shipping documentation, and pursuing claims with carriers, insurers and payment providers.

Customers are responsible for ensuring that content they submit does not infringe the rights of others. KoreaHaul may retain such content for the period set out in the Privacy Policy.

KoreaHaul may record warehouse unboxing videos, packing footage and handling footage, and may use and retain those recordings for quality control, dispute resolution, fraud prevention, insurance and carrier claims, and legal compliance. Such recordings are the property of KoreaHaul. Where a recording contains personal information, it is handled in accordance with the Privacy Policy.

These Terms, together with the Privacy Policy, Shipping Policy, Return and Refund Policy, Pricing Page, Restricted and Prohibited Items page, the notices and guides published by KoreaHaul on its Notice and Guides pages, and any other policies expressly incorporated by reference, constitute the entire agreement between the customer and KoreaHaul.

Notices and guides published on the Notice and Guides pages, including changes to carriers, customs requirements, duties, tariffs, import regulations and related operational matters, form part of these Terms and have the same effect as the policy to which they relate. They take effect in accordance with Section 27.

These Terms may be translated for convenience. In the event of any inconsistency, conflict or ambiguity, the English version shall prevail to the fullest extent permitted by applicable law.

Parts of the KoreaHaul website, including product listing titles and descriptions, are translated from Korean using automated tools such as Google Translate or AI-based translation. These translations are provided for convenience only and may be inaccurate, incomplete, or misleading. KoreaHaul does not warrant the accuracy of any translated content.

Product listings, including titles, descriptions, options, prices, and specifications, originate from third-party Korean sellers, and their translated versions are not verified by KoreaHaul. The original Korean listing is the authoritative source. The customer is responsible for confirming any detail that matters to a purchase, including the exact item, model, size, and option, against the original Korean listing before ordering. KoreaHaul is not responsible for a purchase made in reliance on a translated title or description that differs from the original.

If any provision is unenforceable, the remaining provisions remain in effect.

These Terms, together with the Privacy Policy, Shipping Policy, Return and Refund Policy, and any other related policies, as well as any dispute, claim, or legal proceeding arising out of or relating to KoreaHaul, its services, or the acts or omissions of KoreaHaul, its owners, officers, directors, employees, agents, contractors, or affiliates, shall be governed by and construed in accordance with the laws of the Republic of Korea, without regard to its conflict of laws principles. The courts of the Republic of Korea shall have exclusive jurisdiction over any such dispute.

Nothing in these Terms excludes or limits any right that may not be excluded or limited under the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, or other applicable consumer protection laws of the Republic of Korea.

KoreaHaul may amend these Terms. Material changes will be announced at least five (5) days before taking effect.

Changes may take effect immediately where they are required by applicable law or regulation, by a customs authority, carrier or payment provider, or where they are necessary to address a security or fraud risk. Changes that are favorable to the customer, or that correct errors and do not affect the customer's rights or obligations, may also take effect immediately.

Notices and guides published under Section 23 take effect on the same basis as this section. Changes to carrier, customs, duty, tariff or import requirements are treated as required by a customs authority or carrier and take effect immediately on publication.

Termination or closure of an account does not affect obligations and liabilities incurred before that date. The following continue to apply after termination: Section 9 (Liability and Claims), Section 10 (Exchange Rates and Payment Fees), Section 11 (Customs and Import Responsibility), Section 12 (Returned Shipments), Section 15 (Chargebacks and Payment Disputes), Section 21 (Customer Indemnification), Section 22 (Intellectual Property), Section 26 (Governing Law and Jurisdiction), and any other provision that by its nature is intended to survive.

Failure by KoreaHaul to enforce any provision shall not constitute a waiver of that provision or any other right.

Customers may not assign or transfer these Terms or any rights or obligations under them without KoreaHaul's prior written consent. KoreaHaul may assign or transfer these Terms, in whole or in part, to any affiliate, successor, or purchaser in connection with its incorporation, reorganization, merger, acquisition, sale of all or substantially all of its business or assets, or any similar corporate transaction.

Any situation not expressly covered by these Terms will be reviewed by KoreaHaul in good faith, taking into account the specific circumstances and applicable law. KoreaHaul will communicate its decision to the customer, subject to any mandatory rights under applicable law.

Nothing in these Terms creates any partnership, joint venture, agency, employment or fiduciary relationship between the customer and KoreaHaul, except for the limited authority granted to KoreaHaul under Section 11.1 to prepare documentation and to engage or instruct a licensed customs broker on the customer's behalf.

Headings are for convenience only and do not affect the interpretation of these Terms.