Frequently Asked Questions

KoreaHaul is a Korean proxy shopping and package forwarding service. We buy from Korean stores that don't ship overseas and forward packages worldwide.

We act solely as a purchasing agent, warehouse provider, and logistics intermediary. We are not the manufacturer, retailer, distributor, or seller of the products purchased through our services unless explicitly stated otherwise.

Seller

Responsible until the package arrives at KoreaHaul.

KoreaHaul

Responsible while the package is in our warehouse and under our control.

Carrier

Responsible once the package has been shipped internationally.

Customer

Responsible for customs duties, taxes, and import requirements in the destination country.

Import duties, taxes, and customs fees are determined by your country's customs authority and are the customer's responsibility unless a DDP shipping option is selected.

For Buy For Me requests, ownership transfers to you once the item is purchased on your behalf. KoreaHaul acts solely as a purchasing agent, warehouse provider, and shipping intermediary.

Once payment is received, we will purchase the item on your behalf.

If your purchase rules are missing, unclear, or conflicting, we may contact you for clarification first, but the request may be cancelled and the Buy For Me fee still applies.

No. Submitting a request does not reserve inventory. Items may sell out before we are able to complete the purchase.

Your package includes up to 45 days of free storage. As a launch promotion, complimentary unboxing photos and videos will also be provided upon arrival.

We photograph and record the item upon arrival. Unboxing media is uploaded to your dashboard for review.

Unboxing media is provided as a record of receipt and does not constitute an inspection or authentication service.

You have a 5-Day Review Window from the date the unboxing media is provided in your dashboard. Any issues, including return requests, must be reported during this period.

All packages include a 5-Day Review Window and a total of 45 days of free warehouse storage from the date of arrival.

Yes. You can store multiple items and consolidate them into a single shipment when you're ready.

Submit a Ship For Me request, select the items you want shipped, and choose any available shipping options. We will then pack, weigh, and prepare your shipment.

International shipping is paid after your shipment has been packed and weighed. Shipping rates will be provided before payment is required.

Tracking details are uploaded to your dashboard and sent by email once your package has been dispatched.

Report the issue within the 5-Day Review Window. We will provide the unboxing media and assist with communication and return arrangements where possible. This applies to Buy For Me requests only. For Receive For Me packages, you bought from the seller directly, so you'll need to raise it with them yourself.

Report the issue within the 5-Day Review Window. We will review the unboxing media and assist with the next steps where possible.

Yes. Return and exchange requests must be submitted within the 5-Day Review Window. Approval and eligibility are subject to the seller's policies. Secondhand marketplace items can't be returned, and returns aren't available once an item has been shipped internationally.

Yes. We may remove unnecessary outer packaging and consolidate items when appropriate to help reduce shipping costs and improve packing efficiency.

Additional storage fees may apply. Please ensure your items are shipped before the free storage period expires.

No. We do not verify or authenticate items. We record and photograph the item on arrival and upload the media to your dashboard. Determining whether the item matches your order, and whether it is genuine, is up to you.

We ship to most countries worldwide. Available carriers and shipping methods may vary depending on the destination.