Frequently Asked Questions

Actual delivery times may vary based on customs clearance, local postal services, weather, flight delays, and other factors outside our control.

We ship to most countries worldwide including USA, Canada, Mexico, UK, Australia, and throughout Europe, Asia, Africa, and South America. Check our Shipping Destinations page for the full list.

No, we do not offer domestic shipping at the moment. Every shipment we send goes to a destination outside Korea.

The domestic shipping charge you see on a Buy For Me request is what the Korean store charges to send your items to our warehouse. It is not a service we sell.

Shipping is calculated based on the greater of actual weight or volumetric weight, plus your destination country.

Light but bulky items (ramen multipacks, snack boxes, puffer jackets, sneakers in their boxes) are usually billed by volumetric weight. Dense items (cosmetics, books) are usually billed by actual weight.

You can estimate your shipping cost on our Shipping Calculator before placing an order.

Yes. All shipments include tracking. Once your package is shipped, you'll receive a tracking number by email. You can track your package through your KoreaHaul account dashboard or directly on the courier's website.

All packages include a 5-Day Review Window and 45 days of free warehouse storage from the date of arrival. After that:

Dimensional weight = [Length × Width × Height (cm)] ÷ 5000

Abandoned packages

• A package left for 90 days without a shipping request, payment, or other instruction may be treated as abandoned.
• Before anything is disposed of, we send a notice to one of the contact methods registered on your account.
• If we receive no response within 14 days of that notice, the items may be sold, donated, or disposed of without compensation.
• Where items are sold, the proceeds go against any unpaid fees on your account.

Yes. Consolidation is one of our most-used services. When multiple items arrive at our warehouse under your account, we hold them together and ship everything in one box. This usually saves 30-60% on international shipping compared to shipping each item separately.

These terms describe who handles import duties and taxes when your package arrives in your country.

DAP (Delivered At Place)

You pay any customs duties, taxes, and import fees directly to the carrier or customs office when your package arrives. The shipping cost you pay us is lower, but you may receive a separate bill before delivery. DAP is the term we use across our site and in your quotes.

DDU (Delivered Duty Unpaid)

The older term that DAP replaced. It means exactly the same thing for you: duties and taxes are unpaid at shipment and you pay them on arrival. Some carriers and documents still say DDU. Treat DDU and DAP as the same thing.

DDP (Delivered Duty Paid)

All duties and taxes are calculated and paid upfront as part of your shipping cost. No surprise fees at delivery. Recommended if you want a fully predictable total or if your country has complex import rules.

Which method applies to your shipment depends on the carrier and your destination country. Some routes are DDP only, some are DAP only, and some offer both. The methods available for your order are shown in your shipping quote and at checkout.

On DDP shipments we collect estimated duties and taxes upfront, and the carrier bills us later to settle the actual amount.

Customs clearance and handling fees aren't part of this refund. They're non-refundable once paid.

This is set out in our Terms of Service, Shipping Policy, and Returns and Refunds Policy.

If you'd rather not prepay, choose DAP and pay customs directly. This usually costs more once clearance and handling fees are added.

CIF and FOB describe what your country counts when it works out how much duty and tax you owe.

FOB (Free On Board)

Simply put, all costs up to the departing airport (Incheon in our case) are counted. The value of the goods, domestic Korean shipping, packing and handling, and Buy For Me service fees all count. International shipping and insurance do not.

CIF (Cost, Insurance, and Freight)

Simply put, FOB + international shipping + insurance. Everything counted under FOB, plus the cost of getting the box to your country.

Under CIF, a low-value order in an expensive box can be taxed on a total well above what you paid for the items. Consolidating helps here, since you pay one freight charge instead of several.

The basis varies by country, and some countries use one basis for duty and another for VAT or GST. Check with your local customs office if you need an exact figure.

An HS code (Harmonized System code) is an international 6-10 digit number that classifies what a product is. Customs offices use it to set duty rates and import rules, so cosmetics, K-pop merchandise, and food are all charged differently.

Every shipment includes an invoice listing the items, declared value, and HS codes. That's what customs assesses duties and taxes against.

We do not undervalue shipments or falsify customs documents. The declared value matches your actual purchase price. Declaring less is illegal in most countries and can lead to seizure, fines, or account closure.

If your country requires special documentation (import permit, certificate of origin), you need to provide it to us before we ship.

No. We do not undervalue shipments, mark commercial purchases as gifts, or falsify customs documents. The declared value must match the actual purchase price.

Customs decisions are made by the destination country's authorities and are outside our control.

You are responsible for any import duties, taxes, permits, or documentation required by your country. Check your local rules before you ship, especially for cosmetics, food, and electronics.

If a package is returned to us because customs clearance was refused, return shipping fees, customs handling fees, storage fees, and any carrier charges remain your responsibility. Original shipping charges and taxes are non-refundable once the shipment has left Korea.

Packages come back to us for a few common reasons: nobody available to receive the delivery, an incorrect or incomplete address, unpaid duties and taxes, or a refused delivery.

Original shipping charges and taxes are non-refundable once the shipment has left Korea.

If these costs aren't paid within 14 days of our notice, the items may be sold or disposed of, and you remain responsible for any amount still owed.

Usually no. Once a package leaves our warehouse with a tracking number, the destination address is locked in with the carrier.

In rare cases, the carrier may allow an address change for a fee, but this depends entirely on the courier and the package's current location. Contact us as soon as possible if you need to attempt this, and we'll reach out to the carrier on your behalf. Success is not guaranteed.

Loss or damage after your parcel leaves Korea is a shipping claim, not a return.

Lost packages

• Submit a claim within 14 days of the last recorded carrier tracking event.
• Compensation can't exceed what the carrier or insurer approves.

Damaged in transit

• Damage claims are only accepted for shipments sent with FedEx. Parcels sent with EMS, SF Express, or Standard Shipping are not covered for damage.
• Record an uninterrupted unboxing video in one continuous take, showing the sealed parcel and the full opening. No video, no claim.
• Submit the claim within 14 days of delivery.
• Keep all packaging until the claim is resolved.
• Damage to an outer box, case, or packaging isn't covered if the goods inside are unaffected.

Who files

• You file the claim with the carrier and we assist.
• Where the carrier requires the shipper to file, we file it for you.
• The outcome of any claim, including whether it's approved and how much is paid, is decided solely by the carrier or insurer under their own policies. KoreaHaul has no say in that decision.

Coverage

• FedEx: loss and damage, up to $100 per shipment.
• Standard Shipping (Yun Express routes): loss only, up to $50 per shipment, depending on the destination.
• For high-value shipments, add shipping insurance at checkout. Recommended for items over $100.

Pre-packing media is the photo and/or video record we take of your items before they go into the shipping box.

It is uploaded to your dashboard so you can verify the contents and condition before we ship.

This protects you in case of disputes about what was sent, and helps us prove condition if items are damaged in transit.

Inclusions Only is a packing option for albums and boxed sets. We remove the outer packaging and the case, and ship only the inclusions: photobook, photocards, posters, and other inserts.

It removes a large share of the weight and volume from an album order, which is where most of the shipping cost sits. The trade-off is permanent. The discarded packaging can't be recovered, and the item is no longer complete or sealed.

We never apply this unless you request it.

Extra protection is additional padding added inside your box.

Recommended for glass bottles, ceramics, figures, vinyl records, and sealed collectibles where a dented corner ruins the item. It adds a small amount of volume, so it can raise your volumetric weight slightly.

Shipping insurance covers your shipment beyond the carrier's default liability. Carrier coverage is limited and most carriers don't accept damage claims at all, so insurance is the only way to be covered for a high-value box that's lost or damaged in transit.

Insurance is only offered with FedEx and Yun Express. Cover is based on the declared value of the shipment, and it's added at checkout when you pay for shipping. We recommend it for shipments over $100.

Insurance covers loss in transit. Damage coverage is only available through FedEx. If damage cover matters to you, ship with FedEx.

Claims still require the unboxing video and photos taken at delivery, so record the box before you open it. Compensation follows the carrier's or insurer's policy and cannot exceed the amount they approve.