Actual delivery times may vary based on customs clearance and local postal services.

We ship to most countries worldwide including USA, Canada, UK, Australia, and throughout Europe, Asia, and South America. Check our Shipping Destinations page for the full list.

Shipping is calculated based on the greater of actual weight or volumetric weight, plus your destination country.

Light but bulky items (pillows, plushies, photocard binders) are usually billed by volumetric weight. Dense items (cosmetics, books) are billed by actual weight.

You can estimate your shipping cost on our Shipping Calculator before placing an order.

Yes. All shipments include tracking. Once your package is shipped, you'll receive a tracking number via email. You can track your package in real-time through your KoreaHaul account dashboard or directly on the courier's website.

You get 45 days of free storage from the date items arrive at our warehouse. After 45 days, storage fees of $1 per day per item apply. Maximum storage is 90 days. Items will be disposed after 90 days if not shipped.

Yes. Consolidation is one of our most-used services. When multiple items arrive at our warehouse under your account, we hold them together and ship everything in one box. This usually saves 30-60% on international shipping compared to shipping each item separately.

If you want certain items shipped separately (for example, urgent vs non-urgent), you can split the shipment into multiple boxes. A $3 split fee applies per additional box.

DDU and DDP describe who handles import duties and taxes when your package arrives in your country.

DDU (Delivered Duty Unpaid): You pay any customs duties, taxes, and import fees directly to the carrier or customs office when your package arrives. The shipping cost you pay us is lower, but you may receive a separate bill before delivery. Most of our shipping options are DDU by default.

DDP (Delivered Duty Paid): All duties and taxes are calculated and paid upfront as part of your shipping cost. No surprise fees at delivery, no customs paperwork on your end. Recommended if you want a fully predictable total or if your country has complex import rules.

Available DDP destinations and rates vary by carrier. The DDP option, when supported, will appear at checkout.

Yes. Every shipment includes an invoice listing the items, declared value, and HS codes. This is what customs uses to assess duties and taxes.

An HS code (Harmonized System code) is an international 6-10 digit number that classifies what a product is, used by customs offices in every country to determine duty rates and import rules. Cosmetics, K-pop merchandise, and food all have different HS codes, and the rate of duty you pay depends on the code assigned.

We do not undervalue shipments. Declaring a lower value than what was paid is illegal in most countries and can result in your package being seized, fines, or your account being closed. The declared value matches your actual purchase price.

If your country requires special documentation (commercial invoice, certificate of origin), let us know before shipping.

Usually no. Once a package leaves our warehouse with a tracking number, the destination address is locked in with the carrier.

In rare cases, the carrier may allow an address change for a fee, but this depends entirely on the courier and the package's current location. Contact us as soon as possible if you need to attempt this, and we'll reach out to the carrier on your behalf. Success is not guaranteed.

All shipments are covered by carrier liability up to a default limit (usually $100 USD or the declared value, whichever is lower).

For high-value shipments, you can purchase additional shipping insurance at checkout (recommended for items over $200).

Yes. Every item is photographed when it arrives at our warehouse, and the full packed box is photographed before shipping. Photos are uploaded to your dashboard so you can verify the contents and condition before we ship.

Unboxing and packing can also be video recorded as an optional service, available at checkout. The video is uploaded to your dashboard along with the photos.

This protects you in case of disputes about what was sent, and helps us prove condition if items are damaged in transit.

Tell us your preference when you request shipping. We won't repack items where the original packaging adds value (sealed albums, photocards, limited editions) unless you specifically ask.