Frequently Asked Questions

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For Buy For Me, you pay upfront before we purchase the items on your behalf. This includes item cost, domestic shipping, the Buy For Me fee, and any special fees if applicable.

For Receive For Me, you pay the Korean store directly. You only pay us for international shipping when your items are ready to ship.

Korean stores change prices and run flash sales, so the price we actually pay can differ from the price you paid when you submitted the request.

If it's lower, the difference goes back to you. Your dashboard shows the requested price, the actual price, and the difference for each product, and the balance is issued as Store Credit. A cash-out to your original payment method can be requested instead, subject to the fees under “How does Store Credit work?”

The same applies to domestic shipping. If you paid a domestic shipping charge in your request and the store turns out to offer free shipping, that amount goes back to you too.

We may or may not apply coupons or membership pricing, and we don't guarantee they'll be applied. If one is applied, the saving goes to you. Points, rewards, and cashback earned on our own accounts stay with us.

If it's higher, we follow the Price rule you set on the request. With Allow Up To, we buy up to the limit you allowed and bill the difference, and cancel the item if the price exceeds that limit. With Requested Price or Less, we cancel the item.

All prices, fees, and Store Credit are set and charged in Korean Won (KRW). Amounts shown in other currencies are estimates for reference only.

The Buy For Me fee is non-refundable once we begin processing your request, even if an item sells out, is cancelled by the seller, exceeds what your Price rule allowed, or is later returned.

Original shipping charges and taxes are non-refundable once the shipment has left Korea.

Refund timing and source depend on the situation:

Item sold out or seller canceled

Refunded within 1-2 business days as Store Credit. A cash-out to your original payment method can be requested, subject to the Store Credit cash-out fees.

Seller-accepted return

Refunded once the Korean store processes the return on their side. This usually takes 5-10 business days. The Buy For Me fee, any return shipping cost, and any seller-applied fees such as restocking are deducted.

Damaged or wrong item

Refunded after the seller or carrier confirms the issue, usually within 5-10 business days.

Seller refuses return

We can't force a Korean seller to accept a return. We'll mediate on your behalf, but if the seller refuses, no refund is possible.

Refunds can take 2-7 business days depending on your payment method.

Store Credit is a balance held in your KoreaHaul account that you can use toward any service. It comes in two forms.

Refund credit

Issued when a refund is paid as Store Credit instead of to your original payment method. It is issued in full with no deductions, and is valid for 5 years from the date of issue. It can be cashed out later, subject to the fees below.

Promotional credit

Issued as a bonus, reward, or goodwill gesture. It expires on the date we set when we issue it, and how long it lasts depends on the promotion. It cannot be cashed out under any circumstances, and is void if your account is suspended, closed, or terminated.

You're not locked in. Refund credit can still be cashed out to your original payment method later if you change your mind, though the 10% cash-out fee and any processor and FX fees apply at that point. Promotional credit cannot be cashed out at all.