Frequently Asked Questions
Everything you need to know about shopping, shipping, and support.
Account and Support
1.How do I contact customer support?
You can reach our customer support team through:
- Email: support@koreahaul.com (24-hour response time)
- Channel Talk live chat on our website
- WhatsApp: +82-10-5725-1222
- Contact form on our website
Our team speaks English and Korean and is here to help with any questions or concerns.
2.What are your business hours?
We operate Monday through Friday, 10:00 AM to 11:00 PM KST, and Saturday 10:00 AM to 5:00 PM KST. Customer support is closed on Sundays. Some Buy For Me requests may be processed outside support hours, but processing is not guaranteed.
Check our Contact page to see our hours in your timezone.