Frequently Asked Questions
Everything you need to know about shopping, shipping, and support.
Marketplace and Special Cases
1.What are KH Picks, Popular Products and the Bunjang listings on your site?
A shortcut: request an item straight from a listing, with the details already filled in, instead of using the custom request form.
- We buy the item for you from that store or seller as your agent, and the usual Buy For Me fee and domestic shipping apply.
- Bunjang listings: as an official Bunjang partner, we show Bunjang listings through their official API so you can browse them and place a Buy For Me request. We don't sell these items. We buy them for you from the individual seller, so there are no returns, no cancellations once ordered, and no authenticity check.
- Check the original product page before you request it. Prices, options, stock, and condition can change without notice.
- A listing is not an endorsement. It isn't a check on the item, the seller, or the accuracy of the listing.
2.Do you buy from Bunjang and other secondhand marketplaces?
Yes. Bunjang, Joongna, Karrot (Daangn), and other Korean secondhand marketplaces are supported through Buy For Me. Kream and Soldout purchases are supported under Standard Buy For Me. A few things to know:
- No returns
- Secondhand sellers don't accept returns. What you see in the listing is what you get. Orders on these platforms cannot be cancelled once placed, and the 5-Day Review Window does not apply to them.
- Seller communication
- We message the seller on your behalf in Korean. Response times depend on the seller.
- Authentication
- We can't verify authenticity. It is up to you to confirm authenticity before requesting. Anything a seller, marketplace, or authentication service says about authenticity is their statement, not ours.
- Meet-up purchases
- Meet-ups are handled under Premium Buy For Me. Available in the Seoul, Incheon, and Gyeonggi-do area only. Additional travel fees may apply depending on location and will be quoted and approved before purchase.
3.Can you guarantee authenticity?
No. KoreaHaul is a purchasing and forwarding service. We do not authenticate items and cannot guarantee authenticity. Customers are responsible for evaluating listings before submitting a request.
4.What happens if my item is sold out or canceled?
For Buy For Me requests, items occasionally sell out or get canceled by the seller before we can complete the purchase. When this happens:
- Submitting a request does not reserve inventory
- We notify you by email and in your dashboard
- Any amount you prepaid for the item is refunded as Store Credit. You can request a cash-out to your original payment method, subject to the Store Credit cash-out fees.
- The Buy For Me fee covers the time spent attempting the purchase and is non-refundable, even if the item sells out before we can complete the order
For limited-edition releases (K-pop album launches, photocard drops), we recommend submitting requests as early as possible and pre-funding the order so we can buy the moment stock appears.
5.Do Korean holidays affect processing?
Yes. Korean businesses, including our warehouse and most Korean stores, close during major holidays:
- Lunar New Year (Seollal): late January or February, 3-5 days closed
- Chuseok: September or October, 3-5 days closed
- National holidays: scattered single-day closures throughout the year
During these periods, Buy For Me purchases and warehouse processing are delayed. We post advance notices on our homepage and dashboard before each holiday.
6.Can I ship internationally to multiple addresses from one account?
Yes. This is about the delivery address for your international shipment. Everything you buy through Buy For Me or Receive For Me goes to our warehouse in Korea first. Your own address is only used when you pay for international shipping.
Which delivery addresses you can use depends on how you pay for international shipping:
- Wise: you can ship to any delivery address registered in your KoreaHaul account.
- PayPal, credit card, or debit card: we may require the delivery address to match the billing address registered with your payment provider, or ask for additional verification before shipping elsewhere. This is a fraud-prevention requirement from our payment processors.
Whatever your payment method, including Wise, we may request ID verification, proof of address, or other documentation for any order that looks unusual or carries an increased risk of fraud.
You can add multiple delivery addresses to your account and choose which one to use for each international shipment. This is useful for gifts, business shipments, or customers who travel between countries.
Each international shipment uses one delivery address. We can't split items from a single shipment across multiple addresses.