Frequently Asked Questions
Everything you need to know about shopping, shipping, and support.
Returns and Issues
1.Do you provide unboxing media when my package arrives at the warehouse?
Yes. It's included free on every Buy For Me request, and free on Receive For Me during our launch promotion (₩2,000 per package after that).
We record and photograph the parcel being opened at our warehouse and upload it to your dashboard. You then have a 5-Day Review Window from the date the media is issued to report any issue, including a return request.
2.What does unboxing media not cover?
Unboxing media is a record, not an inspection service. We do not verify authenticity, functionality, completeness of contents, or hidden defects, and we do not open sealed packaging.
Customers are solely responsible for reviewing the media and determining whether the received item matches their order, expectations, or the seller's listing.
3.When might unboxing media not be available?
- If a parcel contains orders for several customers, we photograph your items individually after sorting instead of recording a dedicated unboxing.
- On rare occasions we may miss the recording due to human error or a technical problem.
4.What happens if my package never arrives at your warehouse?
This applies to Receive For Me packages you sent to us yourself.
- Contact the Korean seller and the domestic carrier first. The delivery is between you and them.
- We can assist with tracking, but KoreaHaul is not responsible for packages that have not been marked as delivered to our warehouse.
5.What if my item is damaged or defective?
Review your unboxing media carefully as soon as it's uploaded. If you believe an item is damaged, defective, or not what you ordered, contact us within the 5-Day Review Window. We'll work with you and the seller to resolve it.
6.What if the seller ships the wrong item?
If you believe a seller sent the wrong item, contact us within the 5-Day Review Window. We'll work with the seller to arrange a return, exchange, or refund where possible. Resolution depends on the seller's return and exchange policy.
7.Can I return items?
- Submit return requests within the 5-Day Review Window.
- Acceptance depends on the seller's return policy.
- Buy For Me change-of-mind returns: ₩5,000 return processing fee, plus the seller's shipping costs.
- The fee is waived if the return is the seller's fault.
- Returns aren't available once an item has been shipped internationally.
- Receive For Me items: arrange the return with the store directly. We offer a ₩5,000 repack service to help.
- Secondhand and resale marketplace items (Bunjang, Joongna, Karrot/Daangn, Kream, Soldout) are not returnable.
The Buy For Me fee is non-refundable even if items are returned.